Site Rep vs Tidio Lyro

Tidio is a live-chat and automation suite, and Lyro is its AI agent add-on. Site Rep is a focused, source-backed website rep. Here is the honest difference.

Where they are similar

• Both embed a chat widget on your site and answer visitor questions.
• Both offer a free start of around 50 AI conversations.

How Site Rep is different

• Flat pricing with no per-conversation meter: Site Rep Starter is $9/month. Tidio's Lyro is a separate add-on billed per conversation, starting around $39/month and roughly $0.58 per conversation, and the AI stops responding when the quota runs out (as of June 2026 — see tidio.com/pricing).
• When Site Rep's free answers run out, the rep keeps capturing visitor emails instead of going quiet, so you never lose a lead during a busy stretch.
• Cited or it refuses: every answer shows its source, and a missing answer becomes a lead plus an owner repair item.
• A public trust ledger at /trust separates confirmed controls from unverified claims.

Where Tidio may fit better

• If you want live human chat, marketing flows, and a broader customer-service suite in one place, Tidio bundles much more than Site Rep.
• Site Rep keeps one flat price and one job: honest, cited website answers with lead capture and an owner repair queue.

Pricing note

Prices change. The figures above were checked in June 2026. Confirm current numbers on each vendor's pricing page before deciding.

Try Site Rep free

Start free with 50 source-backed answers and no card at /#public-pricing.

Proof links

• Homepage and live demo: /
• Trust status: /trust
• Machine-readable trust status: /api/public/trust-status